{"id":5882,"date":"2023-02-20T12:02:24","date_gmt":"2023-02-20T11:02:24","guid":{"rendered":"https:\/\/osamformations.com\/?p=5882"},"modified":"2025-04-16T15:45:24","modified_gmt":"2025-04-16T13:45:24","slug":"negotiating-with-difficult-customers","status":"publish","type":"post","link":"https:\/\/osamformations.com\/en\/negocier-client-difficile\/","title":{"rendered":"How to negotiate with a difficult customer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5882\" class=\"elementor elementor-5882\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f60aba8 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f60aba8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7b8fb24\" data-id=\"7b8fb24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b41194 elementor-widget elementor-widget-image\" data-id=\"2b41194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/osamformations.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2024\/12\/OSAM-Formations-4.png?fit=75%2C75&#038;ssl=1\" title=\"OSAM-Formations-4\" alt=\"OSAM Logo rond\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-79a71a5 elementor-hidden-mobile\" data-id=\"79a71a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb755bd elementor-widget elementor-widget-ekit-nav-menu\" data-id=\"bb755bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ekit-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<nav class=\"ekit-wid-con ekit_menu_responsive_tablet\"\n\t\t\tdata-hamburger-icon=\"\"\n\t\t\tdata-hamburger-icon-type=\"icon\"\n\t\t\tdata-responsive-breakpoint=\"1024\">\n\t\t\t            <button class=\"elementskit-menu-hamburger elementskit-menu-toggler\"  type=\"button\" aria-label=\"hamburger-icon\">\n                                    <span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span><span class=\"elementskit-menu-hamburger-icon\"><\/span>\n                            <\/button>\n            <div id=\"ekit-megamenu-principal\" class=\"elementskit-menu-container elementskit-menu-offcanvas-elements elementskit-navbar-nav-default ekit-nav-menu-one-page-no ekit-nav-dropdown-hover\"><ul id=\"menu-principal\" class=\"elementskit-navbar-nav elementskit-menu-po-center submenu-click-on-icon\"><li id=\"menu-item-4\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-4 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/osamformations.com\/en\/\" class=\"ekit-menu-nav-link\">Accueil<\/a><\/li>\n<li id=\"menu-item-836\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-836 nav-item elementskit-dropdown-has relative_position elementskit-dropdown-menu-default_width elementskit-megamenu-has elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/osamformations.com\/#formations\" class=\"ekit-menu-nav-link\">Formations et services<i aria-hidden=\"true\" class=\"icon icon-arrow-point-to-down elementskit-submenu-indicator\"><\/i><\/a><div class=\"elementskit-megamenu-panel\">\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2490\" class=\"elementor elementor-2490\" data-elementor-post-type=\"elementskit_content\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36646db elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"36646db\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10238fca\" data-id=\"10238fca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-218d38a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"218d38a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-77a2a4e7\" data-id=\"77a2a4e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ep-wrapper-link=\"{&quot;url&quot;:&quot;https:\\\/\\\/osamformations.com\\\/cours-de-langues&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"bdt-element-link elementor-element elementor-element-2127ebe4 elementor-widget elementor-widget-elementskit-heading\" data-id=\"2127ebe4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--subtitle elementskit-section-subtitle  elementskit-style-border\">\n\t\t\t\t\t\tLANGUES\n\t\t\t\t\t<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa0f9e5 elementor-widget elementor-widget-elementskit-page-list\" data-id=\"6fa0f9e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"elementor-icon-list-items \">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-18cb473 ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-danglais\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours d&#039;anglais<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-0ab5614 ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-dallemand\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours d&#039;allemand<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-9d324a5 ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-de-francais\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours de fran\u00e7ais<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-b6081b1 ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-de-suisse-allemand\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours de suisse allemand<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-9924d1e ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-ditalien\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours d&#039;italien<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-c89809f ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-de-chinois\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours de chinois<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-d9c01ae ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-despagnol\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours d&#039;espagnol<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-da3c0ab ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-de-japonais\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours de japonais<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-2d8dda5 ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-de-russe\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours de russe<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-8711b7b ekit_badge_left\" href=\"https:\/\/osamformations.com\/cours-de-portugais\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Cours de portugais<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07a9d10 elementor-widget elementor-widget-elementskit-heading\" data-id=\"07a9d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--subtitle elementskit-section-subtitle  elementskit-style-border\">\n\t\t\t\t\t\tCARRI\u00c8RE\n\t\t\t\t\t<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ed7f8 elementor-widget elementor-widget-elementskit-page-list\" data-id=\"e1ed7f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"elementor-icon-list-items \">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-9a193d4 ekit_badge_left\" href=\"https:\/\/osamformations.com\/bilan-de-competences\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Bilan de comp\u00e9tences<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-7c7305c ekit_badge_left\" href=\"https:\/\/osamformations.com\/test-de-niveau\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Test de niveau<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-126169d ekit_badge_left\" href=\"https:\/\/osamformations.com\/articles\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Interviews<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-1681afeb\" data-id=\"1681afeb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e8940c5 elementor-widget elementor-widget-elementskit-heading\" data-id=\"4e8940c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--subtitle elementskit-section-subtitle  elementskit-style-border\">\n\t\t\t\t\t\tCOMMUNICATION\n\t\t\t\t\t<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24b9f7e elementor-widget elementor-widget-elementskit-page-list\" data-id=\"24b9f7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"elementor-icon-list-items \">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-a25b182 ekit_badge_left\" href=\"https:\/\/osamformations.com\/negociation\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">N\u00e9gociation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-47ad47d ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-techniques-de-vente\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Vente<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-2517b40 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-prise-de-parole-en-public-et-storytelling\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Prise de parole en public et storytelling<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-3b0de6f ekit_badge_left\" href=\"https:\/\/osamformations.com\/rhetorique\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Rh\u00e9torique<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-bc64ed8 ekit_badge_left\" href=\"https:\/\/osamformations.com\/gestion-des-conflits\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Gestion des conflits<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-81787ed ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-communication-crise\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Communication de crise<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-0a6269c ekit_badge_left\" href=\"https:\/\/osamformations.com\/communication-non-verbale\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Communication non verbale<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-59614f0 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-formateur-independant\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Formation pour formateur\u00b7trice<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-14c6c7b ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-graphisme\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Graphisme<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-f0b125d ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-marketing\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Marketing et communication<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c28a80 elementor-widget elementor-widget-elementskit-heading\" data-id=\"2c28a80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--subtitle elementskit-section-subtitle  elementskit-style-border\">\n\t\t\t\t\t\tR\u00c9SEAU &amp; SOUTIEN\n\t\t\t\t\t<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e9961eb elementor-widget elementor-widget-elementskit-page-list\" data-id=\"1e9961eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"elementor-icon-list-items \">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-fa73fab ekit_badge_left\" href=\"https:\/\/osamformations.com\/reseau-suisse-de-formateurs\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">R\u00e9seau Suisse de Formateurs\u00b7trices<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-d9ccd68 ekit_badge_left\" href=\"https:\/\/osamformations.com\/evenements-osam\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">\u00c9v\u00e8nements<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-ef23125 ekit_badge_left\" href=\"https:\/\/osamformations.com\/soutien-scolaire\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Soutien scolaire<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-da02a11\" data-id=\"da02a11\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1dee3aa elementor-widget elementor-widget-elementskit-heading\" data-id=\"1dee3aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--subtitle elementskit-section-subtitle  elementskit-style-border\">\n\t\t\t\t\t\tGESTION\n\t\t\t\t\t<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c89052a elementor-widget elementor-widget-elementskit-page-list\" data-id=\"c89052a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"elementor-icon-list-items \">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-2416fa7 ekit_badge_left\" href=\"https:\/\/osamformations.com\/management\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Management<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-f1a0790 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-leadership\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Leadership<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-74af53d ekit_badge_left\" href=\"https:\/\/osamformations.com\/ressources-humaines\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Ressources humaines<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-7927905 ekit_badge_left\" href=\"https:\/\/osamformations.com\/droit-du-travail\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Droit du travail<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-0eda05e ekit_badge_left\" href=\"https:\/\/osamformations.com\/gestion-de-pme\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Gestion de PME<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-208ebca ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-gestion-du-temps-et-productivite\/\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Gestion du temps et productivit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-b1f005c ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-intelligence-artificielle\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Intelligence Artificielle<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-42898a2 ekit_badge_left\" href=\"https:\/\/osamformations.com\/ecdl-word-outlook-internet-excel-powerpoint\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Bureautique<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-b6a08b7 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-rse\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">RSE<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-80054e8 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-immobilier\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Immobilier<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-6498a7c\" data-id=\"6498a7c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be35da1 elementor-widget elementor-widget-elementskit-heading\" data-id=\"be35da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--subtitle elementskit-section-subtitle  elementskit-style-border\">\n\t\t\t\t\t\tFINANCE\n\t\t\t\t\t<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf78b2 elementor-widget elementor-widget-elementskit-page-list\" data-id=\"4cf78b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"elementor-icon-list-items \">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-8259509 ekit_badge_left\" href=\"https:\/\/osamformations.com\/diplome-de-comptable\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Comptabilit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-2416fa7 ekit_badge_left\" href=\"https:\/\/osamformations.com\/finance-et-comptabilite\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Sp\u00e9cialiste en finance et comptabilit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-19ba28c ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-fiscalite-suisse\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Fiscalit\u00e9 suisse<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-f1a0790 ekit_badge_left\" href=\"https:\/\/osamformations.com\/banque-privee\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Banque priv\u00e9e<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-7927905 ekit_badge_left\" href=\"https:\/\/osamformations.com\/compliance-officer\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">R\u00e8glementation bancaire<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-0eda05e ekit_badge_left\" href=\"https:\/\/osamformations.com\/specialiste-en-assurance\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Assurance<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-14e8d1d ekit_badge_left\" href=\"https:\/\/osamformations.com\/finance-comportementale\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Finance comportementale<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-8cc82b4 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-trading\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Trading<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-e72abd4 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-marches-financiers\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">March\u00e9s financiers<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-7b7abc6 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-finance-durable\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Finance durable<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-aab4e69\" data-id=\"aab4e69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7a951 elementor-widget elementor-widget-elementskit-heading\" data-id=\"6c7a951\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--subtitle elementskit-section-subtitle  elementskit-style-border\">\n\t\t\t\t\t\tSANT\u00c9\n\t\t\t\t\t<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08a3558 elementor-widget elementor-widget-elementskit-page-list\" data-id=\"08a3558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-page-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"elementor-icon-list-items \">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-8259509 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-premiers-secours\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Secourisme et premiers secours<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-2416fa7 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-secretaire-medicale\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Secr\u00e9taire m\u00e9dicale<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-19ba28c ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-naturopathie\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Naturopathie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-f1a0790 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-gestion-des-emotions\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Gestion des \u00e9motions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-7927905 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-sante-au-travail\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Sant\u00e9 au travail<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-0eda05e ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-nutrition-et-hygiene-vie\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Nutrition et hygi\u00e8ne de vie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-14e8d1d ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-meditation\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">M\u00e9ditation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-8cc82b4 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-yoga\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Yoga<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-e72abd4 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-pilates\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Pilates<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-icon-list-item   \">\n\t\t\t\t\t\t<a class=\"elementor-repeater-item-7b7abc6 ekit_badge_left\" href=\"https:\/\/osamformations.com\/formation-en-sophrologie\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t\t<div class=\"ekit_page_list_content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\n\t\t\t\t\t\t\t\t\t<span class=\"ekit_page_list_title_title\">Sophrologie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><\/li>\n<li id=\"menu-item-295\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-295 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/osamformations.com\/#methode\" class=\"ekit-menu-nav-link\">M\u00e9thode<\/a><\/li>\n<li id=\"menu-item-294\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-294 nav-item elementskit-mobile-builder-content\" data-vertical-menu=750px><a href=\"https:\/\/osamformations.com\/#contact\" class=\"ekit-menu-nav-link\">Contact<\/a><\/li>\n<\/ul><div class=\"elementskit-nav-identity-panel\"><button class=\"elementskit-menu-close elementskit-menu-toggler\" type=\"button\">X<\/button><\/div><\/div>\n\t\t\t<div class=\"elementskit-menu-overlay elementskit-menu-offcanvas-elements elementskit-menu-toggler ekit-nav-menu--overlay\"><\/div>        <\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9541d2a\" data-id=\"9541d2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-525dd67 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"525dd67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/plateforme-osam.com\/login\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-user-login\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Log In<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbda110 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cbda110\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4f3354d\" data-id=\"4f3354d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2647d54 elementor-widget elementor-widget-image\" data-id=\"2647d54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" data-attachment-id=\"1093\" data-permalink=\"https:\/\/osamformations.com\/en\/placement\/5fb25cbbd393d905829105\/\" data-orig-file=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?fit=1868%2C1066&amp;ssl=1\" data-orig-size=\"1868,1066\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Manager OSAM\" data-image-description=\"&lt;p&gt;Manager OSAM&lt;\/p&gt;\n\" data-image-caption=\"&lt;p&gt;Manager OSAM&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?fit=300%2C171&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?fit=1024%2C584&amp;ssl=1\" width=\"768\" height=\"438\" src=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?fit=768%2C438&amp;ssl=1\" class=\"attachment-medium_large size-medium_large wp-image-1093\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?w=1868&amp;ssl=1 1868w, https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?resize=300%2C171&amp;ssl=1 300w, https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?resize=1024%2C584&amp;ssl=1 1024w, https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?resize=768%2C438&amp;ssl=1 768w, https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?resize=1536%2C877&amp;ssl=1 1536w, https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?resize=1200%2C685&amp;ssl=1 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" data-attachment-id=\"1093\" data-permalink=\"https:\/\/osamformations.com\/en\/placement\/5fb25cbbd393d905829105\/\" data-orig-file=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?fit=1868%2C1066&amp;ssl=1\" data-orig-size=\"1868,1066\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Manager OSAM\" data-image-description=\"&lt;p&gt;Manager OSAM&lt;\/p&gt;\n\" data-image-caption=\"&lt;p&gt;Manager OSAM&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?fit=300%2C171&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/07\/5fb25cbbd393d905829105.jpg?fit=1024%2C584&amp;ssl=1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e331671 elementor-author-box--layout-image-above elementor-author-box--align-center elementor-widget elementor-widget-author-box\" data-id=\"e331671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2024\/12\/OSAM-Formations-4-1.png?fit=300%2C300&#038;ssl=1\" alt=\"Picture of OSAM FORMATIONS\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tOSAM FORMATIONS\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4a1c86 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"f4a1c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Comment n\u00e9gocier avec un client difficile<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8c9379 elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"d8c9379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fa484ac elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-tags\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\t4 April 2026 12 h 13 min\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c2fb7 elementor-widget elementor-widget-text-editor\" data-id=\"97c2fb7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"my-id\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e9gocier avec un client difficile peut \u00eatre l&rsquo;une des t\u00e2ches les plus ardues pour un professionnel de la vente ou un entrepreneur. Il peut \u00eatre difficile de parvenir \u00e0 un accord satisfaisant pour les deux parties lorsque les \u00e9motions sont fortes et les opinions divergentes. Cependant, il est possible de surmonter ces obstacles gr\u00e2ce \u00e0 une pr\u00e9paration minutieuse, une communication efficace et une gestion ad\u00e9quate des \u00e9motions.\u00a0<\/p><p>Explorons les meilleurs conseils et strat\u00e9gies pour n\u00e9gocier avec un client difficile et atteindre vos objectifs commerciaux.<\/p><p>\u00a0<\/p><h2><strong>Pr\u00e9parez-vous minutieusement<\/strong><\/h2><p>La pr\u00e9paration est essentielle pour n\u00e9gocier avec succ\u00e8s avec un client difficile. Avant la r\u00e9union, il est important de rassembler toutes les informations pertinentes sur le client, ses besoins, ses attentes et ses ant\u00e9c\u00e9dents. Vous devriez \u00e9galement r\u00e9fl\u00e9chir \u00e0 vos objectifs, \u00e0 vos limites et \u00e0 vos concessions potentielles. Plus vous serez pr\u00e9par\u00e9, plus vous serez en mesure de d\u00e9fendre votre position et de r\u00e9agir aux arguments du client.<\/p><p class=\"\" data-start=\"1114\" data-end=\"1449\">Avant de vous asseoir \u00e0 la table des n\u00e9gociations, <strong data-start=\"1179\" data-end=\"1201\">faites vos devoirs<\/strong> :<\/p><p class=\"\" data-start=\"1114\" data-end=\"1449\">\u2705 Qui est votre client ? Quelles sont ses priorit\u00e9s, ses freins, ses enjeux ?<br data-start=\"1283\" data-end=\"1286\" \/>\u2705 Quelles concessions \u00eates-vous pr\u00eat(e) \u00e0 faire ? Lesquelles sont non n\u00e9gociables ?<br data-start=\"1369\" data-end=\"1372\" \/>\u2705 Quels sc\u00e9narios possibles devez-vous anticiper (plan A \/ plan B \/ plan Z) ?<\/p><blockquote data-start=\"1451\" data-end=\"1569\"><p class=\"\" data-start=\"1453\" data-end=\"1569\">Astuce : D\u00e9finissez votre MESORE (Meilleure Solution de Repli) pour avoir le moins \u00e0 perdre possible dans votre n\u00e9gociation.<\/p><\/blockquote><p>\u00a0<\/p><h2><strong>\u00c9coutez activement<\/strong><\/h2><p>Il est important d&rsquo;\u00e9couter attentivement le client pour comprendre ses pr\u00e9occupations et ses points de vue. Ne coupez pas la parole, ne jugez pas et ne critiquez pas. Posez des questions pour clarifier les points obscurs et assurez-vous que vous comprenez bien les pr\u00e9occupations du client. En montrant que vous \u00eates \u00e0 l&rsquo;\u00e9coute, vous pourrez \u00e9tablir une relation de confiance et faciliter la n\u00e9gociation.<\/p><p class=\"\" data-start=\"1637\" data-end=\"1741\">Trop de n\u00e9gociateurs cherchent \u00e0 convaincre avant m\u00eame d\u2019\u00e9couter. <strong data-start=\"1717\" data-end=\"1740\">Inversez la logique<\/strong>.<\/p><p class=\"\" data-start=\"1743\" data-end=\"1954\">\u2705 Laissez le client exprimer pleinement ses frustrations ou attentes.<br data-start=\"1812\" data-end=\"1815\" \/>\u2705 Reformulez ce qu\u2019il dit (\u00ab\u00a0Si je comprends bien\u2026\u00a0\u00bb) pour <strong data-start=\"1872\" data-end=\"1909\">montrer que vous \u00e9coutez vraiment<\/strong>.<br data-start=\"1910\" data-end=\"1913\" \/>\u2705 Validez ses \u00e9motions avant de r\u00e9pondre.<\/p><p data-start=\"1743\" data-end=\"1954\">\u00a0<\/p><h2><strong>Trouvez un terrain d&rsquo;entente<\/strong><\/h2><p>La n\u00e9gociation est un processus de compromis et de recherche d&rsquo;un terrain d&rsquo;entente. \u00c9vitez les positions extr\u00eames et cherchez des solutions qui b\u00e9n\u00e9ficient \u00e0 toutes les parties. Mettez l&rsquo;accent sur les int\u00e9r\u00eats communs plut\u00f4t que sur les diff\u00e9rences et cherchez des solutions cr\u00e9atives pour atteindre vos objectifs.<\/p><p class=\"\" data-start=\"2137\" data-end=\"2279\">Un client difficile insiste souvent sur <strong data-start=\"2191\" data-end=\"2208\">ce qu\u2019il veut<\/strong> (prix, d\u00e9lais, conditions), mais rarement sur <strong data-start=\"2255\" data-end=\"2278\">pourquoi il le veut<\/strong>.<\/p><p class=\"\" data-start=\"2281\" data-end=\"2464\">\u2705 Creusez les motivations profondes derri\u00e8re ses demandes.<br data-start=\"2339\" data-end=\"2342\" \/>\u2705 Recherchez les <strong data-start=\"2359\" data-end=\"2380\">objectifs communs<\/strong>, m\u00eame cach\u00e9s.<br data-start=\"2394\" data-end=\"2397\" \/>\u2705 Montrez-lui ce qu\u2019il a \u00e0 <strong data-start=\"2424\" data-end=\"2434\">gagner<\/strong> dans une solution \u00e9quilibr\u00e9e.<\/p><p data-start=\"2281\" data-end=\"2464\">\u00a0<\/p><h2><strong>Soyez patient et pers\u00e9v\u00e9rant<\/strong><\/h2><p>N\u00e9gocier avec un client difficile peut \u00eatre un processus long et difficile. Il est important d&rsquo;\u00eatre patient et pers\u00e9v\u00e9rant, m\u00eame lorsque les choses deviennent difficiles. Ne vous laissez pas d\u00e9courager par les obstacles et gardez \u00e0 l&rsquo;esprit que la persistance peut payer \u00e0 long terme.<\/p><p class=\"\" data-start=\"2511\" data-end=\"2607\">Face \u00e0 une attitude agressive ou provocante, <strong data-start=\"2570\" data-end=\"2606\">ne r\u00e9pondez jamais par l\u2019\u00e9motion, ni par le jugement.<\/strong><\/p><p class=\"\" data-start=\"2609\" data-end=\"2761\">\u2705 Respirez, observez, et r\u00e9pondez pos\u00e9ment.<br data-start=\"2652\" data-end=\"2655\" \/>\u2705 Si la tension monte : posez une pause, reformulez avec neutralit\u00e9 et revenez \u00e0 l&rsquo;objectif commun. Posez ensuite une question calibr\u00e9e du type \u00a0\u00bb Comment pouvons-nous faire en sorte d&rsquo;arriver \u00e0 un accord mutuellement b\u00e9n\u00e9fique ?\u00a0\u00bb<br data-start=\"2725\" data-end=\"2728\" \/>\u2705 Ne prenez rien personnellement.<\/p><p data-start=\"2609\" data-end=\"2761\">\u00a0<\/p><h2><strong>Cr\u00e9ez un cadre de confiance qui implique l&#8217;empathie<\/strong><\/h2><p>Les n\u00e9gociations peuvent \u00eatre \u00e9motionnelles et <a href=\"https:\/\/www.forbes.fr\/business\/comment-gerer-ses-emotions-pour-mieux-negocier\/\">il est important de rester calme et, clair et concis.<\/a> Vous devez r\u00e9ussir \u00e0 optimiser ce cadre de confiance et d&#8217;empathie qui vous permettra d&rsquo;obtenir ce que vous souhaitez.<\/p><p>Pour cela, utilisez la technique du miroir.<\/p><p data-start=\"2845\" data-end=\"2883\">C\u2019est une technique simple mais redoutablement efficace :<\/p><p data-start=\"2845\" data-end=\"2883\">\u2705 R\u00e9p\u00e9tez les 2 ou 3 derniers mots du client en les reformulant l\u00e9g\u00e8rement.<br data-start=\"3034\" data-end=\"3037\" \/>\u2705 Cela cr\u00e9e une connexion inconsciente et <strong data-start=\"3079\" data-end=\"3124\">encourage l&rsquo;interlocuteur \u00e0 se livrer davantage<\/strong>.<\/p><blockquote data-start=\"3127\" data-end=\"3260\"><p class=\"\" data-start=\"3129\" data-end=\"3260\">Exemple :<br data-start=\"3138\" data-end=\"3141\" \/>Client : \u00ab\u00a0Le d\u00e9lai est trop long.\u00a0\u00bb<br data-start=\"3175\" data-end=\"3178\" \/>Vous : \u00ab\u00a0Trop long par rapport \u00e0\u2026 ?\u00a0\u00bb \u2192 Cela relance le dialogue sans confrontation.<\/p><\/blockquote><h2>\u00a0<\/h2><h2><strong>Faites des concessions raisonnables<\/strong><\/h2><p>Les concessions sont souvent n\u00e9cessaires pour parvenir \u00e0 un accord satisfaisant pour toutes les parties. Cependant, il est important de ne pas faire de concessions excessives qui pourraient nuire \u00e0 vos int\u00e9r\u00eats \u00e0 long terme. Avant de faire une concession, r\u00e9fl\u00e9chissez \u00e0 ses cons\u00e9quences et \u00e0 sa valeur pour vous. Vous pourriez \u00e9galement demander une contrepartie en \u00e9change d&rsquo;une concession.<\/p><p>N&rsquo;oubliez pas l&rsquo;importance de la r\u00e9ciprocit\u00e9 conditionnelle en n\u00e9gociation :<\/p><p>1 concession donn\u00e9e = 1 concession obtenue<\/p><p>\u00a0<\/p><h2><strong>Soyez concret et pr\u00e9cis<\/strong><\/h2><p>La persuasion \u00e0 travers les faits concrets est une comp\u00e9tence importante pour n\u00e9gocier avec un client difficile. Utilisez des arguments rationnels, des faits et des chiffres pour convaincre le client de la valeur de votre proposition. \u00c9vitez les arguments \u00e9motionnels qui pourraient provoquer une r\u00e9action n\u00e9gative.<\/p><p data-start=\"3607\" data-end=\"3644\">Soyez clair, pr\u00e9cis et factuel<\/p><p data-start=\"3607\" data-end=\"3644\">\u00c9vitez les formulations vagues ou les justifications \u00e9motionnelles.<\/p><p class=\"\" data-start=\"3729\" data-end=\"3864\">\u2705 Appuyez-vous sur des <strong data-start=\"3752\" data-end=\"3790\">faits, chiffres, \u00e9l\u00e9ments concrets<\/strong>.<br data-start=\"3791\" data-end=\"3794\" \/>\u2705 Pr\u00e9sentez les b\u00e9n\u00e9fices en lien direct avec les objectifs du client.<\/p><blockquote data-start=\"3866\" data-end=\"3971\"><p class=\"\" data-start=\"3868\" data-end=\"3971\">Exemple : \u00ab\u00a0Notre solution vous fait \u00e9conomiser 12 % de temps de traitement d\u00e8s les 3 premiers mois.\u00a0\u00bb<\/p><\/blockquote><p>\u00a0<\/p><h2><strong>Restez solide<\/strong><\/h2><p>Les n\u00e9gociations peuvent devenir tendues et il est important de rester calme et assertif \u00e0 tout moment. \u00c9vitez les insultes, les critiques personnelles et les attaques. Gardez le focus sur les enjeux et cherchez des solutions pratiques et efficaces.<\/p><p class=\"\" data-start=\"4026\" data-end=\"4111\">M\u00eame si le ton monte, <strong data-start=\"4062\" data-end=\"4110\">gardez une posture assertive et respectueuse<\/strong>.<\/p><p class=\"\" data-start=\"4113\" data-end=\"4228\">\u2705 Bannissez les jugements, sarcasmes ou remarques personnelles.<br data-start=\"4176\" data-end=\"4179\" \/>\u2705 Concentrez-vous sur les faits et les solutions.<\/p><p data-start=\"4113\" data-end=\"4228\">\u00a0<\/p><h2><strong>Concluez l&rsquo;accord<\/strong><\/h2><p>Une fois que vous avez trouv\u00e9 un terrain d&rsquo;entente avec le client, concluez l&rsquo;accord de mani\u00e8re claire et pr\u00e9cise. Assurez-vous que toutes les conditions sont clairement d\u00e9finies et qu&rsquo;elles sont satisfaisantes pour toutes les parties.<\/p><p>Reformulez les accords en fin d&rsquo;entretien ET envoyez les par \u00e9crit pour \u00e9viter les malentendus qui pourraient nuire \u00e0 la relation.<\/p><p>\u00a0<\/p><p>N\u00e9gocier avec un client difficile peut \u00eatre un d\u00e9fi, mais il est possible de surmonter les obstacles gr\u00e2ce \u00e0 une pr\u00e9paration minutieuse, une communication efficace et une gestion ad\u00e9quate des \u00e9motions. En utilisant les conseils et les strat\u00e9gies pr\u00e9sent\u00e9s dans cet article, vous pourrez am\u00e9liorer vos comp\u00e9tences en n\u00e9gociation et atteindre vos objectifs commerciaux. Gardez \u00e0 l&rsquo;esprit que la n\u00e9gociation est un processus de compromis et de recherche d&rsquo;un terrain d&rsquo;entente, et qu&rsquo;il est important de rester patient, pers\u00e9v\u00e9rant et professionnel \u00e0 tout moment.<\/p><p>\u00a0<\/p><p>Enfin, voici quelques erreurs courantes \u00e0 \u00e9viter lors de la n\u00e9gociation avec un client difficile :<\/p><ul><li><p><span style=\"text-decoration: underline;\">Ne pas \u00e9couter<\/span> : il est important d&rsquo;\u00e9couter attentivement les pr\u00e9occupations du client et de prendre en compte ses besoins et ses int\u00e9r\u00eats. Ne pas \u00e9couter peut conduire \u00e0 une impasse et \u00e0 une relation client endommag\u00e9e.<\/p><\/li><li><p><span style=\"text-decoration: underline;\">\u00catre trop agressif<\/span> : une attitude trop agressive peut provoquer une r\u00e9action n\u00e9gative du client et rendre la n\u00e9gociation plus difficile. Gardez \u00e0 l&rsquo;esprit que la n\u00e9gociation est un processus de compromis et de recherche d&rsquo;un terrain d&rsquo;entente.<\/p><\/li><li><p><span style=\"text-decoration: underline;\">Faire des concessions excessives<\/span> : faire des concessions excessives peut nuire \u00e0 vos int\u00e9r\u00eats \u00e0 long terme et donner l&rsquo;impression que vous \u00eates faible. Avant de faire une concession, r\u00e9fl\u00e9chissez \u00e0 ses cons\u00e9quences et \u00e0 sa valeur pour vous.<\/p><\/li><li><p><span style=\"text-decoration: underline;\">Se laisser emporter par les \u00e9motions<\/span> : les n\u00e9gociations peuvent \u00eatre tendues, mais il est important de rester calme et professionnel \u00e0 tout moment. \u00c9vitez les insultes, les critiques personnelles et les attaques.<\/p><\/li><li><p><span style=\"text-decoration: underline;\">Ne pas \u00eatre pr\u00e9par\u00e9<\/span> : la pr\u00e9paration est la cl\u00e9 du succ\u00e8s en n\u00e9gociation. Assurez-vous de bien comprendre les besoins et les int\u00e9r\u00eats du client, ainsi que les limites de votre entreprise.<\/p><\/li><\/ul><p>En suivant ces conseils et en \u00e9vitant ces erreurs courantes, vous pouvez am\u00e9liorer vos comp\u00e9tences en n\u00e9gociation et conclure des accords satisfaisants avec des clients difficiles. Gardez \u00e0 l&rsquo;esprit que la n\u00e9gociation est un processus d&rsquo;apprentissage continu, et que chaque n\u00e9gociation peut \u00eatre une opportunit\u00e9 d&rsquo;am\u00e9liorer vos comp\u00e9tences et de renforcer votre relation avec vos clients.<\/p><p>\u00a0<\/p><p>Suivre la <a href=\"https:\/\/osamformations.com\/negociation\/\">formation en n\u00e9gociation d&rsquo;OSAM Formations<\/a> est id\u00e9al pour se former \u00e0 la n\u00e9gociation. Nous sommes un institut sp\u00e9cialis\u00e9 dans la formation professionnelle, avec une expertise reconnue dans le domaine de la n\u00e9gociation. Nos formateurs sont des professionnels exp\u00e9riment\u00e9s, qui ont une connaissance pratique de la n\u00e9gociation en entreprise.<\/p><p>Nos formations sont con\u00e7ues pour \u00eatre pratiques et applicables imm\u00e9diatement en milieu professionnel. Nos cursus sont bas\u00e9es sur des m\u00e9thodes andragogiques modernes et efficaces, comme la simulation, la mise en situation, les jeux de r\u00f4les, etc. Ces m\u00e9thodes vous permettent de vivre des situations de n\u00e9gociation r\u00e9alistes et de d\u00e9velopper votre comp\u00e9tences en temps r\u00e9el.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aabd27c elementor-widget elementor-widget-spacer\" data-id=\"aabd27c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7ecef28 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ecef28\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1307478\" data-id=\"1307478\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5db993 elementor-widget elementor-widget-heading\" data-id=\"f5db993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Partager<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2000478\" data-id=\"2000478\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5259a0 elementor-share-buttons--skin-flat elementor-grid-mobile-1 elementor-share-buttons--view-icon elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"d5259a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_pinterest\" role=\"button\" tabindex=\"0\" aria-label=\"Share on pinterest\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-pinterest\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_print\" role=\"button\" tabindex=\"0\" aria-label=\"Share on print\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-print\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Share on email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7cd5aa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a7cd5aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-df4beb0\" data-id=\"df4beb0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b761432 elementor-widget elementor-widget-spacer\" data-id=\"b761432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b7d97c elementor-widget elementor-widget-heading\" data-id=\"8b7d97c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:40,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formation de sp\u00e9cialiste en n\u00e9gociation |  Devis offert<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d19945d elementor-widget elementor-widget-spacer\" data-id=\"d19945d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9fe45c elementor-widget elementor-widget-spacer\" data-id=\"b9fe45c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea88c90 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"ea88c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:200,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"5882\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ea88c90\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"OSAM Formations\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom complet\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-6ed25c0 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-6ed25c0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de t\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[6ed25c0]\" id=\"form-field-6ed25c0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_2dbc0dd elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2dbc0dd\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_2dbc0dd]\" id=\"form-field-field_2dbc0dd\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85f7176 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"85f7176\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b506296\" data-id=\"b506296\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0638bc6 elementor-section-content-top elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0638bc6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-42b43de\" data-id=\"42b43de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc19793 elementor-widget elementor-widget-image\" data-id=\"dc19793\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/osamformations.com\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/osamformations.com\/wp-content\/uploads\/2022\/06\/cropped-OSAM-2.png?fit=75%2C75&#038;ssl=1\" title=\"logo OSAM\" alt=\"logo OSAM\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a96a3e elementor-widget elementor-widget-heading\" data-id=\"6a96a3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OSAM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9468464 elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"9468464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-daa50a0\" href=\"https:\/\/www.linkedin.com\/company\/osam-formations\/?viewAsMember=true\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-d1bd405\" data-id=\"d1bd405\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2009e0c elementor-widget elementor-widget-heading\" data-id=\"2009e0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Trouvez<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6719eb2 elementor-align-start m\u00e9thode elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6719eb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/osamformations.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Accueil<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/osamformations.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Nos formations<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/osamformations.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-9a6bffb\" data-id=\"9a6bffb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-517c735 elementor-widget elementor-widget-heading\" data-id=\"517c735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contactez-Nous !<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6ddf6d elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a6ddf6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:contact@osamformations.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">contact@osamformations.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+41225189093\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+41 22 518 90 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class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d205cf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0d205cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-513cabe elementor-widget elementor-widget-heading\" data-id=\"513cabe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00a9 OSAM Formations | N\u00e9gocier avec un client difficile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The best tips and strategies for negotiating with a difficult customer. From preparation to effective communication and managing emotions, you will learn how to overcome obstacles to reach an agreement that is satisfactory for all parties. Whether you are a sales professional or an entrepreneur, this practical guide will help you improve your negotiation skills and achieve your business goals.<\/p>","protected":false},"author":221276947,"featured_media":1093,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_crdt_document":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"on","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"off","ocean_display_header":"off","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[6373],"tags":[],"class_list":["post-5882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soft-skills","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment n\u00e9gocier avec un client difficile - OSAM Formations<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les meilleurs conseils et strat\u00e9gies pour n\u00e9gocier avec un client difficile. 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