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Tailor-made diploma courses

Medical secretary training

Combine administrative rigour with a sense of service to become an essential link in the healthcare system.

For three out of four patients, reception and administrative follow-up are essential, but fully trained secretaries are rare.

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Training objectives

Each module is designed to develop your essential skills, enabling you to quickly master the administrative and interpersonal skills required for the role of medical secretary.

Master medical software

Develop complete functional and practical proficiency with high-performance office tools and specialised medical software to ensure fast, smooth, reliable, secure and optimal management of patient records.

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Communicate in the medical field

Develop specific interpersonal and writing skills to interact effectively with patients, practitioners and healthcare partners, using clear, respectful language that is appropriate for each situation.

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Accompany the patient

Learn how to establish a climate of trust from the very first contact with the patient, offering a warm, reassuring and professional welcome. This will contribute fully to their well-being, peace of mind and satisfaction throughout their care journey.

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Comply with standards

Adopting best administrative and legal practices specific to the medical sector in order to ensure rigorous case management in accordance with current regulations and quality standards.

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Organise the schedules

Develop organisational methods to plan medical schedules, anticipate emergencies and adjust care priorities, while ensuring communication with the medical team and patients.

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Play a key role in the team

Play a central and versatile role within the medical team, facilitating coordination and communication between all stakeholders and helping to maintain a high-quality, reliable service for every patient.

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Your comments

The medical secretary course

Online

Take your course online from wherever you want and choose your lesson times to suit your schedule.

2 months

Our training course lasts around 2 months. Allow 5 to 7 hours of training per week.
(e-learning, live courses and exercises included).

Graduate

Our medical secretary training programme leads to a diploma and is internationally recognised. We are eduQua certified.

The modules

I. Medical administrative management

- Creation, updating and secure archiving of patient records
- Compliance with legal and regulatory standards
- Use of specialised medical software.
- Optimisation of administrative workflows to reduce delays and errors.

II. Welcoming and interacting with patients

- Telephone and face-to-face reception techniques
- Handling sensitive or stressful situations with empathy
- Development of a reassuring and appropriate message
- Creating a positive patient experience from the very first contact

III. Professional and medical communication

- Drafting of letters and medical reports
- Clear communication of information to healthcare teams
- Use of precise and appropriate medical vocabulary
- Managing interactions with various contacts

IV. Organisation and planning

- Management of complex schedules for multiple practitioners
- Techniques for defusing tension
- Building sustainable solutions
- Preventing potential future disagreements

V. Fundamentals of medical terminology

- Acquisition of common medical vocabulary
- Understanding of abbreviations and codes used in the sector
- Reading and processing medical documents
- Increased accuracy and speed in exchanges

VI. Attitude and professionalism

- Development of impeccable professional ethics
- Stress management and maintaining a high level of concentration
- Asserting an attitude of confidence and reliability
- Recognition of their pivotal role within the medical team

Being a medical secretary is not just about handling files or scheduling appointments. It is about striking a balance between administrative rigour and human touch, becoming the essential link between patients and healthcare professionals.

«The role of medical secretary is essential to the smooth running of healthcare establishments: it combines administrative skills, organisational abilities and interpersonal skills. Our training aims to impart these technical and interpersonal skills, with the support of expert trainers and teaching methods tailored to the realities of the workplace. By joining us, you are choosing a career that is useful, rewarding and forward-looking.»
Simon Pawolleck
Simon PAWOLLECKProgramme Director

They train with us

OSAM Customers - Companies

FAQ

We are an eduQua accredited training centre. This guarantees the quality of your training, as well as strong recognition of your diploma in Switzerland and internationally.

What's more, the vast network of companies where OSAM provides training contributes to the value of your certificate.

This training course is aimed at anyone wishing to acquire the essential skills to excel in the role of medical secretary. It is particularly suited to:

1. Beginners

Anyone wishing to receive rapid and effective training at a premium training centre.

2. Professionals undergoing retraining

For those who wish to enter the medical sector with recognised and immediately applicable skills.

3. Administrative staff

Profiles wishing to strengthen their expertise in managing medical records, welcoming patients and communicating with healthcare teams.

4. Any ambitious person

Those who wish to combine administrative rigour, professionalism and quality of service in a demanding medical environment.

Please contact us for a quotation.

The price is personalised according to your level, your objectives and the course format you choose.

Payment can be made in several monthly instalments free of charge.

This course can be fully customised (content, format, language). Contact us for a free quote.

Reference information on health in Switzerland: Federal Office of Public Health (FOPH).

For more information, contact us!

FREE QUOTE AND INTRODUCTORY SESSION

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Medical secretary training in Switzerland
Medical secretary training in Geneva
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