This training course enables you to acquire the essential skills to effectively prevent, manage and resolve conflicts in the workplace.
Learn to identify the warning signs of conflict and implement prevention strategies to maintain a healthy working environment.
Mastering mediation tools and techniques to facilitate dialogue between parties in conflict and find lasting solutions.
Develop compassionate communication skills to defuse tensions and create space for constructive dialogue.
Learning to manage one's own emotions and those of others in conflict situations in order to maintain composure and effectiveness.
Develop a collaborative approach to transform conflicts into opportunities for improvement and strengthening relationships.
Acquire the leadership skills necessary to create and maintain a harmonious and productive working environment.
Attend your training in person and/or online wherever you want and choose your class times according to your schedule.
Our training course lasts approximately one month. Allow for four to five hours of training per week. This schedule can be customised.
Our negotiation training course leads to a degree and is internationally recognised. We are eduQua certified.
- Types and nature of conflicts
- Root causes and triggering factors
- Relational and organisational dynamics
- Impact on performance and wellbeing
- Alarm signals and early indicators
- Building trust
- Relationship diagnostic tools
- Prevention through communication
- Observation without judgement
- Expressing feelings and needs
- Formulating clear requests
- Practising active empathy
- Emotional intelligence in conflict situations
- Self-control and emotional regulation
- Stress and pressure management
- Empathy and understanding of others
- Collaborative vs competitive approach
- Setting common goals
- Brainstorming creative solutions
- Integrative negotiation
- Hierarchical and power conflicts
- Intergenerational tensions
- Conflicts related to cultural diversity
- Managing difficult personalities
Please contact us for a personalised quotation.
The price will depend on your objectives, your level and the training format you choose.
This training course is aimed at anyone who wishes to develop their knowledge and skills in conflict management.
We will cover the basics of conflict management techniques, and we will also explore more complex strategies.
We invite you to take part in one of our free Masterclasses. It's the best way to realise just how valuable this training will be for you.
By e-mail: contact@osamformations.com
By telephone: + 41 22 518 90 93
We invite you to make a request on this page: https://osamformations.com/negociation/cours-de-negociation-en-entreprise/
Or request a presentation/conference from our negotiation expert: https://osamformations.com/simon-pawolleck-negociateur-professionnel
