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Practical training

management training
conflicts
in business

Turn conflicts into opportunities
personal and professional growth.

🗓️ Next session: course schedule according to your timetable

⌛️ Duration and content : 1 month with tailor-made content, according to your personal challenges

📍 Format videoconferencing or face-to-face, with course materials

🎓 Training leading to certification : yes (eduQua) with a specialist qualification in conflict management.

🏷️ Price : depending on the course chosen. Please contact us.

Duration : 1 month 

Number of participants maximum 15 per group

Language French, English or German

Format videoconferencing or face-to-face

Certifying training : yes (eduQua) with a specialist qualification in conflict management.

Rate contact us

➡️ Information request

Context and issues

Conflict is an unavoidable reality in the workplace. Whether due to differences in personalities, opinions, objectives or resources, conflicts can quickly escalate and damage relationships, productivity and the well-being of those involved.

Effective conflict management is an opportunity to strengthen relationships, encourage creativity and collaboration, and improve results. This training is essential for anyone seeking to improve their ability to resolve conflicts in a positive and productive manner.

You will learn key skills and techniques for identifying the causes of conflict, understanding differences in perspective, developing creative solutions, and maintaining positive relationships.

Your comments

Typical company programme

Part 1

  • I. Introduction to conflict management: issues, context and approaches
  • II. Understanding the causes of conflict and underlying emotions
  • III. Communication techniques for preventing conflicts
  • IV. Managing emotional conflicts: listening actively, showing empathy and managing anger
  • V. Negotiation and conflict resolution: finding creative, win-win solutions

Part 2

  • I. Managing interpersonal conflicts: how to deal with differences in personality and communication style
  • II. Conflict management in teams: encouraging collaboration, participation and shared responsibility
  • III. Strategies for maintaining positive relationships after a conflict
  • IV. Conflict management practice through case studies and practical exercises
  • SKILLS ACQUIRED

  • Understanding the causes of conflicts and underlying emotions
  • Preventing conflicts through effective communication techniques
  • Listen actively and show empathy during emotional conflicts.
  • Managing anger and emotions in conflict situations
  • Negotiating creative, win-win solutions to resolve conflicts
  • Managing differences in personality and communication style to prevent interpersonal conflicts
  • Encourage collaboration, participation, and shared responsibility to manage conflicts within teams.
  • Maintaining positive relationships after a conflict

  • Contact us to customise this training course (content, format, language).
«This in-house conflict management course is a real springboard for those who want to master the most advanced tools, strategies and approaches, while benefiting from tailor-made support to help them achieve their professional goals.»
Simon Pawolleck
Simon PawolleckProgramme Director

They train with us

OSAM Customers - Companies

FAQ

We are an eduQua accredited training centre. This guarantees the quality of your training, as well as strong recognition of your diploma in Switzerland and internationally.

What's more, the vast network of companies where OSAM provides training contributes to the value of your certificate.

This conflict management course is aimed at a wide audience who encounter conflicts in their professional and personal lives, including:

  • Managers, supervisors, and team leaders who are responsible for managing conflicts within their team
  • Human resources professionals who are responsible for managing conflicts between employees or between the company and employees.
  • Entrepreneurs and small business owners who have to manage conflicts with customers, suppliers, business partners, or employees
  • Self-employed individuals and professionals who need to manage conflicts with their clients or work colleagues
  • Students and individuals who wish to improve their communication and conflict resolution skills for their personal lives.

In summary, this course can be beneficial for anyone seeking to improve their ability to manage conflict in a positive and productive manner, strengthen their communication skills, and enhance their overall wellbeing.

Conflict is unavoidable. Deal with it. – Harvard Business Review

Please contact us for a quotation.
The price is personalised according to your level, your objectives and the course format you choose.
Payment can be made in several monthly instalments free of charge.

This course can be fully customised (content, format, language). Contact us for a free quote.

For more information, contact us!

FREE QUOTE AND INTRODUCTORY SESSION

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Documents

OSAM Formations / Conflict management training in the workplace