OSAM-Formations
Consultation

Practical preparation training For the examination

Receptionist with federal diploma

For exam success
a federal certificate in reception management.

Duration

 9 months of training: hybrid, online and face-to-face

Start

Choose between our February, May or September start dates.

Approach

High-level active trainers and personalised teaching.

Schooling

CHF 6,900. Reimbursed to 50% by the confederation*.

Context and issues

The reception area of a hotel is much more than just a reception desk: it is the first and last point of contact with the customer, the nerve centre of front-office and back-office operations, and a direct driver of customer loyalty and profitability. In one of the most competitive hotel sectors in the world, today's reception professionals have to master an ever-wider range of skills: team management, customer accounting, hotel marketing, budget management and multilingual communication.

The federal diploma for Head of Reception is the official certification that recognises this level of expertise on a national scale. Issued by the State Secretariat for Education, Research and Innovation (SEFRI), it certifies that you have mastered all the management functions of a reception service in a medium-sized or large establishment.

Your comments

Programme

Module 1: Front Office & Administration

Organisation and optimisation of reception processes.
Handling reservations, check-in and check-out. Correspondence with customers, suppliers and authorities.
Use of modern hotel management systems (PMS).
Handling complaints and managing customer relations.

This module develops complete operational control of the reception service.

Module 2: Marketing and sales II

Market positioning strategy.
Design and implementation of marketing measures.
Planning, organising and selling seminars, banquets and events.
Calculating and adapting offers and rates.
Sales techniques and commercial prospecting.

It allows you to optimise your hotel's commercial performance over the long term.

Module 3: Company organisation

Quality and operational process management .
Structural organisation of the hotel .
Project management and internal communication.
Infrastructure, operational safety and ecological approach.
Optimising front-office and back-office workflows.

This module reinforces the global and strategic vision of the hotel organisation.

Module 4: Employee management

Leadership and managerial communication.
Team planning and recruitment.
Training apprentices (commercial employees) and organising in-house training courses.
Staff development, appraisal and administration.

It promotes effective management and team dynamics.

Module 5: Finance II

Accounts receivable and payable.
Periodic closures and commission settlements.
Budgeting and budgetary control.
Calculation and analysis of performance indicators.
Invoicing of services and profitability analysis.

This module provides the skills needed for rigorous financial management.

  • SKILLS ACQUIRED

  • Business customer reception
  • Efficient reservation management
  • Strategic hotel marketing
  • Dynamic team management
  • Organisation of profitable events
  • Hotel accounting skills
  • Performance indicators analysed
  • Multilingual communication guaranteed
  • Managed hotel budgets
  • Optimised operational processes
Simon Pawolleck

Let's discuss your training project!

Simon Pawolleck - Training Director

They train with us

OSAM Customers - Companies

FAQ

There are two routes to admission under the Official Rules.

Track A: Hold a CFC in commerce (or equivalent qualification) and have at least 3 years' post-apprenticeship work experience, including at least 1 year in reception/administration.

Track B: Hold a CFC (any speciality) and have at least 4 years' experience in reception/administration.

 

This preparation is aimed at professionals working in the hotel sector who wish to formalise and enhance their skills with a federal qualification recognised throughout Switzerland.

It's for you if you're a receptionist in a medium-sized or large hotel and want to progress to a position of responsibility, if you're already in a senior reception role and want official recognition of your skills, or if you're aiming to progress to management positions or want to take a higher professional examination.

The entire course is taken on the job, so you can continue to work throughout the course.

The professional examination is organised once a year by Hotel & Gastro formation Switzerland, for the whole of Switzerland. The preparatory courses take place in blocks of 5 consecutive days. The exam is published at least 6 months before the start of the tests; candidates are invited to attend at least 6 weeks before the start of the final exam.

For the French-language sessions, the main centre is located in Pully (VD). You can register for the courses and exams via the official portal portal.hotelgastro.ch.

This course can be fully customised (content, format, language). Contact us for a free quote.

The final exam is organised by Hotel & Gastro formation Suisse, body accredited by SEFRI. It may be held in French, German or Italian, as the candidate chooses.

It comprises 4 tests:

  • Reception and administration -> 60-minute written practical test (weighting 8)
  • Case studies -> 180-minute written test (weighting 6)
  • Interview on business economics -> 45-minute oral test (weighting 3)
  • Reflecting on achievements -> dossier prepared during the course, followed by a 30-minute oral interview (weighting 3)

The examination is passed if the overall mark is at least 4.0, with a maximum of one test mark below 4.0 and no mark below 3.0. In the event of failure, the examination may be retaken up to twice, on the insufficient papers only.

The certificate is issued by SEFRI and authorises the use of the official title : Receptionist with federal diploma.

For more information, contact us!

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